Prima Coffee Equipment

All orders will be processed within 3-5 business days.

Shipping Policy:

Small packages weighing less than 70 pounds, and measuring less than 72 inches on the longest side, will ship via UPS, FedEx, USPS or similar parcel delivery service, depending on your location in relation to the order fulfillment site and the delivery method chosen during checkout. We want you to receive your package as quickly as possible, so we will look at all the variables and decide which shipping partner will be positioned best to fulfill your order. Note: to serve you better we offer several upgraded delivery options and services during checkout, some of which can only be fulfilled by certain carriers. If one of these options is selected it will be fulfilled by the carrier that offers the selected service.

We partner with a variety of freight carriers. If your order weighs more than 70 pounds or measures more than 72 inches on the longest side, we may choose to ship via freight common carrier. This means that your shipment will be delivered on a semitrailer (commonly called a tractor-trailer or eighteen-wheeler) and will thus require either a loading dock, forklift truck, optional lift gate delivery service, or brute strength to lower your equipment from the semitrailer truck bed to ground level. Please note, the typical height of a semitrailer truck bed is four feet off ground level, making it challenging to unload heavy or tall items without a loading dock or forklift truck. Lift gate delivery service, discussed below in the delivery services section, may be purchased at the time of order to ensure safe unloading at the time of delivery. It is the customer’s responsibility to remove the product from the truck. The freight truck driver may only move the cargo to the back of the truck for you to remove.

Refund Policy:

All sales are final. In the event the unit is dead on arrival, the purchaser has 7 days from the date of delivery to begin the return process. Begin a return by contacting us at [email protected] with your order ID. We recommend that you insure your shipment to protect against lost shipment and freight damage.