Terms of Service

Last Updated: [12/6/2024]

Welcome to Second Shot! We are an online marketplace dedicated to connecting sellers and buyers of pre-owned coffee equipment. By using Second Shot, you agree to these Terms of Service. Please read them carefully, as they govern your use of our platform and services.

1. Acceptance of Terms

By accessing or using Second Shot, you confirm that you agree to comply with and be bound by these Terms of Service. If you do not agree, you may not use our platform.

2. About Second Shot

Second Shot is a marketplace for buying and selling used coffee equipment. We connect sellers looking to rehome quality coffee gear with buyers seeking affordable, used equipment. Our mission is to make the process smooth, reliable, and beneficial for both parties.

3. Eligibility

To use Second Shot, you must:

• Be at least 18 years old.
• Create a user account and provide accurate information.
• Agree to be responsible for all activities under your account.

4. User Accounts

Each user is responsible for maintaining the security of their account. If you suspect unauthorized use, please notify us immediately. Users must ensure that all information provided during registration and in your account is accurate and up-to-date.

5. Seller Terms

• Listing Products: Sellers must list items accurately, including any flaws or imperfections, to ensure buyer confidence.
• Prohibited Items: Only coffee-related equipment is allowed on Second Shot. Prohibited items include, but are not limited to, non-coffee appliances, food products, and items not accurately represented.
• Fees and Payments: Fees for listing and selling are outlined in our [Seller Agreement] and may be adjusted periodically.
• Shipping and Handling: Sellers are responsible for securely packing, shipping, and providing tracking for items within the specified timeframe after a sale is confirmed.

6. Buyer Terms

• Purchasing Products: Buyers are responsible for reviewing listings thoroughly and understanding the condition of the item. Second Shot does not offer warranties; purchases are made “as-is.”
• Returns and Refunds: Buyers should review the [Return and Refund Policy] for conditions under which returns may be accepted.

7. Payments and Fees

Payments are securely processed through [Payment Processor]. Applicable service fees will be detailed in the transaction summary. Users agree to pay all fees associated with their purchases or sales.

8. Content Ownership and Use

All content, including images and descriptions, submitted by users on Second Shot remains the property of the original owner. By posting on Second Shot, you grant us a non-exclusive, royalty-free license to use the content for marketing and promotional purposes.

9. Prohibited Conduct

To maintain a respectful and trustworthy marketplace, users agree to refrain from:

• Listing or attempting to sell prohibited or misrepresented items.
• Misrepresenting their identity or product details.
• Harassing, threatening, or defaming other users.
• Attempting to fraudulently alter, disrupt, or exploit the platform.

10. Termination of Use

We reserve the right to suspend or terminate accounts for violations of these Terms or at our discretion to maintain platform integrity.

11. Liability and Disclaimers

Second Shot provides an online marketplace and does not warrant the quality, authenticity, or condition of items listed. Buyers and sellers transact at their own risk. Second Shot is not liable for any direct, indirect, incidental, or consequential damages arising from transactions.

12. Dispute Resolution

For disputes between users, Second Shot offers mediation assistance. If issues cannot be resolved, Second Shot reserves the right to make a final decision based on provided information.

13. Modifications to Terms

We may update these Terms of Service as needed. All changes will be communicated via email or platform notifications, and continued use of Second Shot will signify acceptance of any modifications.

14. Contact Us

If you have questions about these Terms, please contact us at [email protected].

Seller Agreement

Last Updated: [12/6/2024]

Welcome to Second Shot! This Seller Agreement outlines the terms and conditions that apply to all sellers using our platform to list and sell coffee equipment. By listing items on Second Shot, you agree to this Seller Agreement and our Terms of Service.

1. Eligibility to Sell

To sell on Second Shot, you must:

• Be at least 18 years old.
• Have an active Second Shot account.
• Agree to comply with all applicable laws and regulations.

2. Listing Products

• Accuracy: You must provide an honest and detailed description of your product, including any flaws, defects, or missing components.
• Images: Upload clear, accurate photos of the actual item for sale. Stock images are not allowed unless explicitly approved.
• Prohibited Items: Only coffee or cafe related equipment is allowed. Prohibited items include, but are not limited to:
  • Non-coffee or cafe related equipment.
  • Items that are stolen, counterfeit, or hazardous.
• Pricing: You are responsible for setting the price of your items. Prices should be competitive and reflective of the item’s condition.

3. Seller Responsibilities

• Communication: Respond promptly to buyer inquiries and confirm orders in a timely manner.
• Shipping: Sellers are responsible for securely packaging items and shipping them within 1-7 business days of order confirmation. Tracking information must be provided to the buyer through the platform.
• Condition Standards: Items must meet the condition described in the listing. Misrepresentation may result in penalties, including account suspension.

4. Fees and Payments

• Listing Fees: Second Shot may charge a fee for listing items. The fee structure is outlined on our [Fees Page].
• Transaction Fees: A percentage of the final sale price is deducted as a transaction fee.
• Payouts: Payments are released to sellers 10 days after the buyer confirms receipt of the item. Payments are processed through our secure payment system.

5. Returns and Refunds

• Sellers must accept returns in cases where the item is significantly not as described.
• For other return scenarios, refer to our [Return and Refund Policy].

6. Prohibited Conduct

To maintain trust and integrity on Second Shot, sellers may not:

• List prohibited or misrepresented items.
• Engage in fraudulent behavior, including false claims or payment manipulation.
• Attempt to complete sales off-platform.

7. Dispute Resolution

In the event of a dispute with a buyer, Second Shot will act as a neutral mediator. Sellers must cooperate with the resolution process and provide any requested documentation.

8. Account Suspension and Termination

Second Shot reserves the right to suspend or terminate seller accounts for violations of this agreement or our Terms of Service. Serious violations may result in the withholding of funds.

9. Liability

Second Shot is a marketplace platform and does not take ownership of listed items. Sellers assume all liability for the items they list and sell, including compliance with laws and regulations.

10. Changes to the Seller Agreement

We may update this Seller Agreement periodically. Changes will be communicated via email or platform notifications, and continued use of the platform signifies acceptance.

11. Contact Us

For questions or concerns about this Seller Agreement, contact us at [email protected].

Buyer Agreement

Last Updated: [12/6/2024]

Welcome to Second Shot! This Buyer Agreement outlines the terms and conditions that apply to all buyers using our platform to purchase coffee equipment. By purchasing items on Second Shot, you agree to this Buyer Agreement and our Terms of Service.

1. Eligibility to Buy

To purchase items on Second Shot, you must:

• Be at least 18 years old.
• Have an active Second Shot account.
• Agree to comply with all applicable laws and regulations.

2. Buyer Responsibilities

• Review Listings Carefully: Buyers are responsible for thoroughly reviewing item descriptions, photos, and seller-provided details before purchasing.
• Ask Questions: If clarification is needed, buyers should contact sellers directly through the platform before completing a purchase.
• Accurate Information: Ensure your shipping and payment details are accurate and up-to-date.

3. Purchases and Payments

• Payment Methods: Payments are processed securely through [Payment Processor]. Accepted payment methods include [credit/debit cards, PayPal, etc.].
• Final Sale: All sales are final unless otherwise stated in the seller’s return policy or if the item is significantly not as described.
• Transaction Fees: Buyers may be subject to additional fees (e.g., shipping costs, taxes) as detailed at checkout.

4. Returns and Refunds

• Return Eligibility: Buyers may request a return or refund if the item is significantly not as described in the listing or arrives damaged.
• Return Process: Refer to our [Return and Refund Policy] for detailed instructions on initiating a return.
• Buyer Responsibility: In most cases, buyers are responsible for return shipping costs unless otherwise agreed with the seller.

5. Prohibited Conduct

To maintain a trustworthy marketplace, buyers agree to refrain from:

• Misrepresenting their identity or payment information.
• Attempting to defraud sellers or Second Shot.
• Using abusive or inappropriate language when communicating with sellers or support staff.

6. Dispute Resolution

If there is a dispute with a seller regarding an item, Second Shot will assist in mediation. Buyers must provide any requested documentation to support their claim.

7. Shipping and Delivery

• Tracking: Buyers will receive tracking information once the item is shipped.
• Inspection: Inspect items upon receipt to ensure they match the listing. Any discrepancies must be reported within 7 days.

8. Liability

Second Shot is a marketplace platform and does not take ownership of items. Buyers assume all risk when purchasing and agree that Second Shot is not liable for any direct, indirect, incidental, or consequential damages arising from transactions.

9. Changes to the Buyer Agreement

We may update this Buyer Agreement periodically. Changes will be communicated via email or platform notifications, and continued use of the platform signifies acceptance.

10. Contact Us

For questions or concerns about this Buyer Agreement, contact us at [email protected].